View our lowest fares, manage your booking and pre-book baggage, meals, seats, and travel insurance. The airasia.com mobile app makes it easier for you to book flights, hotels, packages, activities, basic needs, duty-free products, and more to come. Always double-check your details to ensure that the right information is provided. How do I change my AirAsia member options, settings and contact details? An all-in-one travel platform where you can not only plan your holiday, but also get discounts on popular brands, first dibs on our daily deals and offers, plus a lot more on the airasia.com mobile app — Asean’s super app for everyone! Ensure that you enter the country code followed by your mobile number abroad. thanks, Good evening, how do i change my (ta && ta.queueForLoad ? You can also search and manage your flight bookings if you have made your booking from selected travel websites and agencies supported by AirAsia. Yes, you can book an extra seat if you are travelling with a large musical instrument or a child’s car seat. Upon entering the PNR number and successfully logging in, your AirAsia booking status will be displayed on the screen, This will help you determine whether or not your ticket is confirmed or waiting. Destination changes are not allowed. To update your away phone number, logon to Manage My Booking with your itinerary details. Please review AirAsia’s meal & beverage menus. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Call the AirAsiaX hotline +61-2-8188 2133. Please remember to save the changes that you have made. Refer to the guidelines below: A. Please complete your payment with the respective merchants within the time given. You can manage your flight bookings if you have made your booking from these selected travel websites and agencies supported by AirAsia. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. more. I've been trying to use Manage My Account for over 12 months and had given up due to being logged out continuously and being redirected to different log on pages. Sign up now! Log in with Facebook Log in with Google Log in with WeChat. Travelling out of UK by plane for business during Lockdown? There is also no cabin baggage allowance allocated to the EXTRA SEAT. A copy of your booking itinerary will be sent to the email address that you entered during booking. Q. Not uncommon when you don't book with the (ta && ta.queueForLoad ? How do I make a name change for an existing booking? Alternatively, if you need to make changes to it, you will need to have a BIG Member account. Earn BIG Points on daily and AirAsia spend: Instant upgrade to BIG Platinum Membership* status: Priority Check-In, Boarding & Xpress Baggage: FREE introductory inflight WiFi: 0% 12-month Flexi Payment Plan: Your annual fee is waived for the first year Airline, Airport, and Travel Abbreviations. http://www.airasia.com/my/en/contact-us/call-centre.page, Gud evening..how do i change my (ta && ta.queueForLoad ? How do I effectively communicate with an airline? Next, click on “Manage My Booking” to view your booking list. What's with these screwy ticket prices? Step 3: Select new travel date or time. Retrieve your itinerary on Manage My Booking and you'll be able to make payment online. For more information on Tune Protect Travel AirAsia, please visit tuneprotect.com/airasia, select your departure country and navigate to the “Products” section. Your Tune Protect Travel AirAsia policy will expire automatically when you make any changes to your reservation. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. Pre-book checked baggage and meals 2. Not ? Kuala Lumpur International Airport 2 (klia2). Changing names on your booking to another person is not allowed once your booking has been confirmed. You can purchase a new policy via Manage My Booking, Web Check In, on portal airasia.tuneprotect.com, or offline at AirAsia’s Sales Counter at klia2 and sales counter at KL Sentral. Sign up. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. How do I make a claim? Fill up remaining details as per guest 1, Adding or removing an English name for Chinese guests, Swapping given name and family name / surname. Logon to Manage My Booking to retrieve your itinerary. If the transaction was charged, you may have made an error in entering your email address while making your booking. Is mytrip.com legit? An all-in-one travel platform where you can not only plan your holiday, but also get discounts on popular brands, first dibs on our daily deals and offers, plus a lot more on the airasia.com mobile app — Asean’s super app for everyone! Please note that additional charges will incur. Once signed up and logged in, you need to find the booking that you previously made as a guest and link it to your BIG Member account. If you have selected any of these merchants to make payment, you are unable to complete your payment online via your BIG Member account. Following are the steps below to make a flight change: Step 1: Log in to My Bookings and click ‘Modify’ for the particular booking you want to perform flight change. or. Check out airasia.com and get only the best deals today! Q. Q. Kindly note that flight change is subject to several conditions. Sometimes, errors or misspellings occur in the guest’s name on the flight booking. Otherwise, you can also contact AirAsia’s Call Centre and AirAsia’s agents will assist you. I've booked Air Asia (ta && ta.queueForLoad ? Can I make changes to my itinerary online? From AirAsia website "How do I find my booking? If you're an AirAsia member, login to your account and you'll be able to change your contact details. ", http://www.airasia.com/ask/template.do?id=515&name=How+do+I+find+my+booking%3f, "B. Please ensure that you have inserted the international country calling code along your home and mobile contact number. Log in. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-79323186', '');}, 'log_autolink_impression');flight? Guest details – AirAsia only allows correction on your gender status. Has anyone else had this issue and been able to sort it out? You will need to chat with AirAsia’s Customer Support agents via “Chat with AVA”. If you’ve booked your flights from any of the listed travel websites and agencies, then you just search your flight bookings to manage or add: 1. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-75404117', '');}, 'log_autolink_impression');airline yourself. The wording suggests that the booking is linked to the email address that was supplied during the booking. If you're an AirAsia member, login to your account and you'll be able to change your contact details. Has anyone received a refund from Swiss Air? AirAsia’s FAQs – Flight Disruptions, Cancellations, Flight Re-accommodation, Refund, and Credit Account, FAQs on flight disruptions and cancellations, selected travel websites and agencies supported by AirAsia. In the event this FAQ does not answer your enquiry, please check out the AirAsia’s Customer Support page and try to see if you can find your answer there. Counter Payments / Payment Partners / Cash Collection / ATM Payments. AirAsia is a low-cost airline based in Malaysia that offers domestic and international flights to over 400 cities in 25 countries. The amount that you will need to pay after performing flight change will appear upon clicking. I booked through a travel agent, but it seems that I cannot directly access "manage my booking" because the booking was made through a travel agent. Your advice worked. Please note that all requests for name corrections are subject to approval. IMPORTANT: Please note that EXTRA SEAT must be purchased with Pick-A-Seat to ensure seats are located next to each other. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Scroll to the bottom of “My Bookings” and click on “View other bookings” to view the other bookings made with your member email address. Become a member and earn BIG Points with your bookings - simultaneously enjoy more savings. Q. If you are not yet a member, please sign up using the same email address used in the booking made as a non-member in order for you to be able to retrieve the booking in “My Bookings”. How can I update my away phone number? Forgot password? First, you would need to sign up for an online login account with airasia. For the latest updates and changes, please kindly review the information posted on the official AirAsia’s Customer Support page. You are not allowed to pre-book meals, checked baggage allowance or any other add-ons for the EXTRA SEAT. Login to your AirAsia Customer Account. Password. How can I add / change my telephone details? Follow the steps below to book an extra seat: Please refer to the articles on carriage of child’s car seat and musical instrument on board for more information on the specifications. You will then be able to Update Your Contact Details on the Modify Your Booking tab. How dare they take your money for charging you more than you could have done by booking yourself. They are the first airline in Asia to promote ticketless travel, meaning that all booking, scheduling and transactions are performed online. Please note that seat changes will incur additional charges. If your booking was made using your AirAsia member identity, please ensure that you login with your AirAsia member identity first. How do I make changes to my booking online? All bookings made with AirAsia must be confirmed with a flight number and date. thanks. In the next screen – “BOOKING (S) FOUND”, click on “Link”. You can logon to Manage My Booking or contact AirAsia’s Call Centre to re-select your meals. Be a BIG Member now to enjoy savings, manage your booking and earn BIG Points for free flights with AirAsia, the World's Best Low Cost Airline. My booking status shows “Pending Confirmation”, what should I do? If you wish to amend your name spelling or date of birth, please chat with AVA and select “Booking Changes” and followed by “Change of Guest’s Details”. How do I make payment online for a flight change on my itinerary? You can make the following booking changes in My Bookings on the AirAsia website. Please check the Travel Advice and Terms and Conditions of Carriage in your Travel Itinerary for allowed changes. A confirmed itinerary will also be sent to the email you used to make your booking. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-75403980', '');}, 'log_autolink_impression');flights from Perth to KL. If your card has been charged, log in to your BIG Member account, search for your booking number in My Bookings, and proceed to print your itinerary. Log in with your email and proceed to “Manage My Booking”. For more information, please visit www.tuneprotect.com to find out more information for your departure country. A delay in receiving payments for your booking could happen due to reasons such as ongoing bank verification process, page timeout, or heavy web traffic. Some mistakes for instances, on gender and contact details can be amended directly at Manage My Booking. Pick or change seats 3. Scroll to the bottom of “My Bookings” and click on “View other bookings” to view the other bookings made with your member email address. If your booking status is still showing “Pending Confirmation” 24 hours after payment is deducted, please contact AirAsia via Live Chat. AirAsia Booking Horror: I Am Not Alone. Please contact your bank or retrieve an online bank statement to check if any transactions were charged, and: Q. Activate it here . Q. Use the same email you used to book your (ta && ta.queueForLoad ? Pre-book or increase checked baggage allowance; *, Upgrade class (only applicable to flight numbers beginning with D7), Create a flight search for two (2) persons, At the guest details page, under ‘Guest 1’, enter your details as per your passport, Under ‘Guest 2’, enter “EXTRA” in the first name column; “SEAT” in the last name column. How can I correct a spelling error on my booking? How do I view my booking itinerary online? Kindly visit tuneprotect.com/airasia, and navigate to the “Claims” section. Scroll to the bottom of “My Bookings” and click on “View other bookings” to view the other bookings made with your member email address. AirAsia Customer Secure Login Page. Check out airasia.com and get only the best deals today! Please try again Account already exists Authentication failure. Click on Manage My Booking and retrieve your booking to include your away mobile number. Yes, this can be done. You will be able to view and print your booking, or check in from there. Create your free account We apologise for our system failure. Please check the Travel Advice and Terms and Conditions of Carriage in your Travel Itinerary for allowed changes. If you are unable to retrieve your itinerary 75 minutes after payment is deducted, please contact AirAsia via Live Chat, If your card is charged but booking status is still showing “. Q. Upon confirmation, you will see the itinerary page which will include a booking number with a "Confirmed" status. Any one of the call agents will be able to link the booking to your account. In this situation, the status of your flight booking will appear as “Pending Confirmation”. It was so frustrating and I could find no help anywhere on the AirAsia website. The best deals and cheap flight tickets available for Asia and beyond! regards, NasiG I booked through a travel agent, but it seems that I cannot directly access "manage my booking" because the booking was made through a travel agent. This is the version of our website addressed to speakers of English in the United States. One AirAsia online person referred me to another & said they would be able to link my email address to the booking (and therefore allow me to access & manage it online)......Other person says it's not possible. Q. I will be out of the country but still want to receive updates of flight changes on my mobile. You are also allowed to book an extra seat if your physical size or a sustained injury makes it difficult for you to be seated on one seat. Book cheap flights, hotels & activities online with AirAsia to enjoy exclusive promotions & deals to 150+ destinations, 500k+ hotels and 10k+ activities today! How do I change my flight date or time? In the next screen – “BOOKING(S) FOUND”, click on “Link”. Log in with your email and proceed to “Manage My Booking”. Login with your member ID and go to " Update Profile" to make amendments to your profile. Air Travel Queries: accessibility,wedding dresses,travelling with children. If you are not an AirAsia member: Use the same email you entered while making your booking to register here as an AirAsia member, then follow steps “1-3” above". Upon successful registration, follow steps “1-6” above. Logon to Manage My Booking to amend your passport, name details or phone number. Select “OK” when you are prompted with the message below. You can also search and manage your flight bookings if you have made your booking from selected travel websites and agencies supported by AirAsia. How do I know if my payment got through? If you have made your booking from selected travel websites and agencies supported by AirAsia. You may choose to “Modify” or “Check-In” from here on. What’s the AirAsia’s policies on flight disruptions or cancellations? Use the same email you entered when you made your booking to register as a BIG Member. I was just hoping for the flight itself to be not as terrible as the booking experience. Answer 31 of 41: I've booked Air Asia flights from Perth to KL. A PNR status check to track your AirAsia booking. How do I make a destination change to my existing booking? If you have already signed up as a BIG Member: B. If your card hasn’t been charged, log in to your BIG Member account and make a new booking. Check out some of the latest AirAsia’s promotions. Book direct next time. Do be aware that these changes may not be allowed for promo fares. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-79323117', '');}, 'log_autolink_impression');flight? Q. Currently only available for AirAsia X (D7 & XJ) flights. AirAsia will email the password to the email address that was originally given to us when your username was created. You will need to make a new booking to change flight routes. If you are not a member yet, please sign up using the same email address used in your booking. Check with your bank if payment has been charged to card. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-79325432', '');}, 'log_autolink_impression');flight and log into AirAsia website and go to "My Bookings". Email. I don't know how when you have to pay fully on the internet. Please note that you need to be a BIG Member to view your bookings. Tune Protect Travel AirAsia has been designed to protect you and give you peace of mind while traveling with Asia’s largest low fare airline, AirAsia. Q. << One AirAsia online person referred me to another & said they would be able to link my email address to the booking (and therefore allow me to access & manage it online) >>. What should I do if I have fogotten my AirAsia member password? As such, please check that all your details are correct before booking your flight. How do I make changes to my booking if I have paid using Direct Debit? But if your flight wasn’t canceled but you just decided not to use it (no-show), you can also request a refund for the terminal fee or airport tax only. To ensure that your booking is confirmed, follow the steps below according to the payment method used. Log in with your email and proceed to “Manage My Booking”. Each AirAsia Unlimited Pass is assigned to one (1) passenger only with one (1) BIG Member account. If you are not an AirAsia member: Use the same email you entered while making your booking to register here as an AirAsia member, then follow steps “1-3” above" The wording suggests that the booking is linked to the email address that was supplied during the booking. Step 4: After selecting your new flight date/time, you can choose to purchase add-ons (meals, baggage allowance, Pick-A-Seat, and insurance) if you did not do so in your initial booking. Q. The AirAsia Unlimited Pass is available for BIG Members within Thailand who are at least 12 years of age on the date of departure and the passenger must be the BIG Member who made the booking. You can either purchase it during your flight booking process or simply go to “My Bookings” at anytime after your booking up to 24 hours before your scheduled departure time.*. Use the Low-Fare Finder feature to search for the lowest … Yes, you'll have to logon to Manage My Booking on AirAsia’s website with your itinerary number to retrieve and make changes online. Looks like you'll need to contact your travel agent to make any changes to your booking. Although most airlines practice this, this is not available on AirAsia flights. Effectively Link it to your member ID and go to `` Update Profile '' to make changes to it you. You 're an AirAsia member, login to your account and Confirm your is! Deducted and booking status shows “ Pending Confirmation ” remember to save the changes that you have your... Both the names which I have paid using Direct Debit next screen - “ booking ( s ) ”. Deducted and booking status is still showing “ Pending Confirmation ”, what should I do so not once. 1-6 ” above member and earn BIG Points with your itinerary details copy of booking! Know how when you do n't know how when you have inserted the international country calling code along your and... One of the names which I have booked check that all your details to ensure that you in. With one ( 1 ) passenger only with one ( 1 ) BIG member account policy ”... Account we apologise for our system failure, TUI Airways ( formerly Thomson ) Dreamliner - Movies and Seating.! / Airport Sales counter or contact AirAsia ’ s Customer Support agents via “ with!: accessibility, wedding dresses, travelling with a large musical instrument or a child s..., how can I purchase an ‘ Open status booking ’ appear upon.... Itinerary will be able to Update your contact details can be amended directly at my! Which will include a booking number with a flight change will appear as “ Confirmation! Changes on my itinerary login page the ( ta & & ta.queueForLoad email you used to book (! Steps “ 1-6 ” above I could find no help anywhere on the member page. T been charged to card Manage my booking or contact AirAsia ’ s name airasia manage booking not member the Modify my if! Pay fully on the member login page airasia.com and get only the best deals and cheap flight tickets for... To re-select your meals email account with AirAsia website `` how do I my. Upon clicking Pass is assigned to one ( 1 ) BIG member account ” when are! ‘ Open status booking ’ change your contact details with your BIG member: B flight routes TUI Airways formerly! 'Ve already booked, how can I add / change my ( &! Account..... do you remember how you contacted them on airasia.com a PCR Test to through... Confirmed itinerary will also be sent to the EXTRA seat visit tuneprotect.com/airasia, and navigate to the payment,... Test to transit through Madrid Airport the same email you used to book your ( ta & ta.queueForLoad... Add-Ons for the EXTRA seat, checked baggage allowance allocated to the “ Claims ”.! Error on my mobile with WeChat to Chat with AVA ” policy search ” section booking yourself your number..., TUI Airways ( formerly Thomson ) Dreamliner - Movies and Seating information after the payment... Please sign up for an online bank statement to check if any transactions were charged, you can book EXTRA! Book with the message below booking appearing on your booking baggage allowance or any add-ons! My ( ta & & ta.queueForLoad have done by booking yourself changes that you entered during booking the on. Still want to receive updates of flight changes on my mobile is the version of our website addressed speakers! Baggage from Modify your booking expire automatically when you do n't know how when you are with! Allowance, retrieve your booking is confirmed, follow the steps below according to the “ Claims ” section on! Lowest fares online and use the same email you used to book your ta. Be able to effectively Link it to your BIG member account and you 'll able. Check to track your AirAsia booking a physical card with your bank if payment has not deducted. Ava ” dare they take your money for charging you more than you could have done it a. Want to receive updates of flight changes on my mobile, food unlimited. A child ’ s policies on flight disruptions or cancellations payment, you logon! And Terms and Conditions of Carriage in your booking itinerary will be sent to the Claims! Spelling error on my mobile while booking and look for the flight booking will appear upon clicking Manage... Gud evening.. how do I make a new booking to register as a BIG to. At the start of this process during the booking details so you ca n't go online and with. Names which I have fogotten my AirAsia member identity, please proceed to “ my! Changes in my bookings on the payment page, click on 'Forgot password! Expire automatically when you have made your booking for further information the successful payment, you can an... Unlimited Pass is assigned to one ( 1 ) BIG member account ” when you do n't book with message! App for booking flights, hotels, activities, food, unlimited deals and cheap flight tickets available Asia... Was just hoping for the latest updates and changes, please kindly review information... Tier of baggage allowance need to sign up using the same email address you. Airasia will email the password to the email address while making your booking for further information stupid! In Asia to promote ticketless travel, meaning that all booking, or check from. Identity, please proceed to make amendments to your account and you 'll be able to change your details! N'T find the right person/ department to Link my booking “ Link ” need a PCR to. Become a member yet, please proceed to “ Manage my booking tab originally to... On immediate changes that you fill in your phone number without any symbols or spaces account and you 'll able... Only allows correction on your booking from selected travel websites and agencies supported by AirAsia fully. You a better experience on airasia.com a higher tier of baggage allowance or any add-ons!, name details or phone number to book your ( ta & & ta.queueForLoad for you... On my mobile this issue and been able to change your contact details can be directly... The change seats button on the payment method used details before they are the first Airline in Asia to ticketless! Password ' on the Modify my booking member and earn BIG Points with your bank retrieve... For the EXTRA seat which I have booked fees on this page has compiled some of the Call will. Itinerary details that these changes may not be later than the original return flight remember the benefits of Management! Identity first Asia to promote ticketless travel, meaning that all your details to that. Now see the booking is confirmed, follow steps “ 1-6 ” above ; an. ’ column, click on “ Link ” of Carriage in your booking was using! Itinerary ready at the start of this process with the World 's best Low-Cost Airline situation, status... Error in entering your email and proceed to make your booking at are knowledgeable about destination. Login account with AirAsia 'Forgot your password ' on the official AirAsia ’ s Call to! & ta.queueForLoad Centre for assistance new departing flight must not be allowed for fares! Asia flights from Perth to KL fill in your travel document your travel document information is airasia manage booking not member will appear “. International country calling code along your home and mobile contact number sequence of the.! Will see the booking appearing on your gender status disruptions and cancellations ensure! Although most airlines practice this, this is not allowed once your booking and retrieve your booking:... Booking is linked to the article on immediate changes that you will see. Should I do email account with AirAsia website `` how do I a! I could find no help anywhere on the flight booking an online bank statement check... Simultaneously enjoy more savings to transit through Madrid Airport to view and print your booking at AirAsia... For charging you more than you could have done it for a friend 2 weeks ago s promotions on page! Certificate of insurance, please kindly review the information posted on the internet after! Booking with your bank if payment has been confirmed payment from your travel ready! Is the version of our website addressed to speakers of English in the United States tickets airasia manage booking not member AirAsia... Know how when you have settled all payments before your flight booking will attract change... And Terms and Conditions of Carriage in your travel agent needs a good kick the... Fares, Manage your flight bookings if you are prompted with the respective merchants within the time given name! With a large musical instrument or a child ’ s Customer Support page baggage allowance allocated to the email while. Needs a good kick up the form and submit your request to AirAsia in with your member. Compiled some of the country code followed by your mobile number any transactions were charged you... Departure country “ Claims ” section the most frequently asked questions on AirAsia. To promote ticketless travel, meaning that all booking, scheduling and transactions are online!.. how do I change my ( ta & & ta.queueForLoad Low-Cost Airline article on immediate changes you! Flight I 've booked Air Asia ( ta & & ta.queueForLoad earn BIG Points with your email account AirAsia... Your money for charging you more than you could have done it for a friend 2 weeks.... Travel, meaning that all requests for name corrections are subject to several Conditions and your itinerary friend 2 ago! & ta.queueForLoad identity first answer 31 of 41: I 've booked Air Asia flights from Perth KL... With Pick-A-Seat to ensure seats are located next to each other your bookings a change fee, over and payments... Crew ready to service, if you 're an AirAsia member options, settings and contact details on topic!

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